Why Jobs Get Stuck and How to Get Paid Faster – Commercial Lighting
We here to make your life easier and your payments faster. In this series, we’ll talk about the main reasons that could slow down your payment, and how to avoid them.
When the right information comes through, we process and pay jobs fast, often ahead of our usual turnarounds. But sometimes, jobs stall because we’re missing the information we need to move forward.
Below, you’ll find the most common reasons Commercial Lighting jobs get delayed and tips on how to avoid them.
For Commercial Lighting:
Electricity Bills
Collect from the OES and include all pages, even the usage chart.
The bill should match the OES or business name and address of the upgrade.
Pre-Upgrade Photos
Take clear, in situ photos of the existing lighting system before you upgrade.
Take clear, close-up photos of ballasts and lamp wattages as soon as you’ve removed the lights from the ceiling from that upgrade site.
Ensure every photo is geotagged, date and time stamped.
Send us the photos with the metadata information too.
Decommissioning Photos
If you can, take photos of decommissioned lights in the recycling or disposal bins at disposal facilities.
This helps us validate all lighting equipment has been decommissioned as we expect.
if you have any questions about this information or want more advice on how to submit your jobs, feel free to get in touch. Alternatively, you can also download the PDF guide for future reference.
Across all activities:
Installer Training
All representatives (plumbers, electricians, air conditioner installers and site assessors) must complete NCBA training before attending site.
Contact us to register new installers early — we’ll issue their unique login IDs or system access.
Claims where training wasn’t done in advance risk being ineligible.
NCBA and Auditors need to complete Phone Audits with your customer
For audit purposes, we are may be required to contact your clients to validate information.
Ensure your client knows we may be in contact to ask simple questions about the installation.
Hamish Fanselow
02 9073 4508
hamish.f@ncba.net.au