Why Jobs Get Stuck  and How to Get Paid Faster – Hot Water

Written By Gui Dorf

We here to make your life easier and your payments faster. In this series, we’ll talk about the main reasons that could slow down your payment, and how to avoid them.

When the right information comes through, we process and pay jobs fast, often ahead of our usual turnarounds. But sometimes, jobs stall because we’re missing the information we need to move forward.

Below, you’ll find the most common reasons Hot Water jobs get delayed and tips on how to avoid them.

For Hot Water:

PID Signed too Early

The Post Implementation Declaration (PID) must be signed on or after the final completion date.

  • It should come after all electrical and plumbing work is finished.

  • Make sure it’s the last document signed, never dated before the CCEW and CoC. The final installation date should also be declared as the installation date on the document. So if the CCEW was the last document to be signed because the electrical work was completed after the plumbing work, that would be considered the installation date for the PID.

Missing Secondary Installer Signature

Both the plumber and the electrician must sign the PID before you submit the job.

Missing Installer Selfie

Auditors, IPART or the Building Commission may ask for proof that the licenced person was on-site.

  • Upload geo-tagged, date-stamped selfies of all installers (plumbers and electricians).

    It’s quick, easy, and saves headaches later.

if you have any questions about this information or want more advice on how to submit your jobs, feel free to get in touch. Alternatively, you can also download the PDF guide for future reference.

Across all activities:

Installer Training

All representatives (plumbers, electricians, air conditioner installers and site assessors) must complete NCBA training before attending site.

  • Contact us to register new installers early — we’ll issue their unique login IDs or system access.

  • Claims where training wasn’t done in advance risk being ineligible.

NCBA and Auditors need to complete Phone Audits with your customer

For audit purposes, we are may be required to contact your clients to validate information.

  • Ensure your client knows we may be in contact to ask simple questions about the installation.

Hamish Fanselow
02 9073 4508
hamish.f@ncba.net.au

Gui Dorf
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Why Jobs Get Stuck  and How to Get Paid Faster – Commercial Lighting