Now hiring: Customer Service Officer
Join an organisation that has soul and a compelling purpose. We are BIG on development, job satisfaction and rewarding people who are looking to back themselves on their relationship-building and influence skills.
Full time
$60,000 starting salary + Super + Bonuses
Are you:
Inspired by green energy and reducing our carbon footprint?
A professional with a keen interest in learning more about energy efficiency?
Aspirational with a strong customer focus?
The Opportunity
The Customer Service Officer (CSO) is responsible for assisting customer to access incentives from a variety of energy efficiency schemes, ensuring that all compliance requirements are met.
Finally, the CSO will also help to develop new and existing client relationships through providing activity guidance, training and assignment/activity management of clients participating in current and newly developed NCBA activities in NSW.
CSO main responsibilities:
Checking claim evidence such as photos, excel spreadsheets, and company details
Checking and auditing 'lighting plans' to ensure they correspond with physical light counts
Generating and completing forms and reports to provide to Compliance Teams to be able to effectively and efficiently verify energy savings activities
Managing and completing general administrative duties such as creating and designing floor plans, completing forms, generating PDF reports, etc
Updating and maintaining key registers and schedules
Growing relationships through empathy and a genuine desire to understand customers and their business
Helping customers have insights into how they can maximise their energy savings.
We offer
A flexible work environment supporting working-from-home opportunities as well as days off (Wellness Wednesdays)
A collaborative work environment with an open and honest culture and a team who are passionate about the energy efficiency sector
A leadership team committed to helping you succeed with decades of experience servicing customers in the energy efficiency and renewable markets
The opportunity to grow with the largest certificate creator in Australia with offices across all three Eastern states
The excellent starting salary ($60k + Super + Bonuses)
A fantastic open office space located in Brookvale with additional features including a pool and ping pong table, parking and terrific social catch-ups and networking
What we are looking for
We know this is a very exciting opportunity, but there are a few things we need from you:
A goal-driven personality with a desire to make a difference with customers
Exceptional attention to detail and advanced Microsoft Office skills
The ability to explore needs through listening and having consultative conversations
The ability to plan, manage and prioritise your time
The self-awareness to recognise the impact you have on others
Be comfortable with talking on the phone and meeting face to face
If this sounds like you and you'd like to have a confidential chat, then we'd love to hear from you! We invite you to submit your application by sending your resume to admin@ncba.net.au.