Resi Hot Water ESC Claims - How to get it right the first time
RFIs slow down your payment. No one wants that! Here are the three most common reasons hot water jobs get held up and how to avoid them.
1. Get your paperwork chronology right
Your Post-Implementation Declaration (PID) must be signed on or after the installation date, and the signing date must either match be the date recorded on your COC/CCEW or must occur afterwards. This is the most common reason we issue an RFI.
Here’s what a compliant timeline looks like
Heat pump installation
Electrical works and CCEW issued
Post-implementation Declaration Agreements signed
Geo Installation date updated
2. Training first. Always.
Every installer and sales rep must complete NCBA's online training before going on site. If you have a new team member starting, their very first step is completing the training and getting added to our system. This is a requirement under the Energy Savings Scheme.
3. Don't miss these photos
The Scheme regulator reviews photos during audits. Getting them right protects you. For every heat pump installation, make sure you always take these 3 photos.
Confirmation that the existing equipment is in place before removal
Photo confirming that the existing equipment has been decommissioned
Evidence that the old equipment has been removed from the site
Complete photo evidence means fewer RFIs, faster payments, and better protection if you're ever audited.